Clarity before commitment.

An enquiry becomes a booking in four steps: you send us a brief, we issue a written proposal covering route, dates, inclusions and price, you accept that proposal in writing and pay the deposit, and we issue a written confirmation. A contract exists only once we have issued that written confirmation. Nothing said in conversation, on WhatsApp or on this website forms a contract on its own.

A deposit of [deposit %] of the total journey price is payable on confirmation. The balance is due [balance days] days before departure. Bookings made within [late booking window] days of departure are payable in full at confirmation. Payment is by bank transfer in US dollars. Bank charges at your end are yours; charges at ours are ours. If the balance is not received by the due date we may treat the booking as cancelled and apply the cancellation charges below.

Prices are quoted per person and depend on party size, season and route. A quotation is valid for [quote validity] days and is not held beyond that. Once we have issued written confirmation, the price is fixed except for changes outside our control: government-imposed taxes and fees, protected-area charges, and domestic airfares, which in Mongolia are subject to change at short notice. Where such a change increases the cost by more than [surcharge threshold], you may cancel and receive a refund of amounts paid, less any supplier costs already committed.

We will always try to accommodate a change and will not charge an administrative fee for doing so. What we cannot do is recover money already committed to suppliers. Changes to dates, party size, route or accommodation after confirmation are subject to availability and to any costs the change creates. Reducing party size may change the per-person price, because vehicles, guides and camp staff are costed against the group.

Cancellation takes effect on the day we receive your written notice. Charges are calculated as a percentage of the total journey price on a sliding scale: [cancellation scale]. This scale is not arbitrary. Domestic flights, permits, protected-area allocations, ger camps in short-season regions and commitments to herding families are secured months ahead and are frequently non-refundable to us. Where we do recover money from a supplier, we pass it back to you.

We may change a route in the field for weather, road, river, ice, border, permit or safety reasons. Your guide has the authority to make that decision without referring back to us, and we will not refund a change made for your safety. We will always try to preserve the character of the journey rather than simply shorten it. If we cancel a confirmed journey for a reason other than force majeure or your own non-payment, you may take an alternative journey or a full refund of everything paid to us.

You must hold travel insurance covering emergency medical treatment, helicopter or air evacuation and repatriation for the whole of your journey. We require the insurer, policy number and 24-hour emergency line before departure and may refuse to start a journey without them. Given the distances involved, this is a practical requirement rather than a formality.

Ensuring you hold a valid passport and any required visa or entry permission is your responsibility. Requirements change and depend on your nationality; confirm your own position with the Mongolian embassy or consulate covering your country well before you travel. We will provide any supporting documentation you need from us.

Every journey carries an activity grade and you must tell us at the planning stage about any medical condition, medication, allergy or recent surgery that could affect you in a remote setting. This is held in confidence. We may decline a booking, or require a change of route, where we do not believe a journey can be run safely for you — and we would rather have that conversation before you book than in a valley six hours from a road.

You agree to follow Mongolian law, your guide’s reasonable instructions and the protocols we set out for visiting households, sacred sites and wildlife. Photographing people requires their consent. Approaching, baiting or pursuing wildlife is not permitted on any of our journeys. We may end a journey, without refund, where conduct endangers others, damages a host relationship or breaches these protocols.

We are not liable for failure to perform where the cause is beyond our reasonable control: war, civil unrest, border closure, epidemic, natural disaster, extreme weather, dzud, wildfire, flooding, industrial action or the withdrawal of permits or airspace. In these circumstances we will refund whatever we can recover from suppliers and will not profit from the situation.

We select and coordinate suppliers — airlines, camps, hotels, drivers and specialist guides — and we take responsibility for that selection. Our liability for the services we provide is limited to [liability cap]. We are not liable for loss or damage arising from your own acts, from a third party unconnected with the journey, or from circumstances neither we nor our suppliers could have foreseen.

Tell your guide at the time. Almost everything that can be fixed can only be fixed in the field. If a matter is not resolved there, write to us within [complaint window] days of the end of your journey and we will respond within [response window] days.

We collect only what a journey requires: contact details, passport information where flights or permits demand it, and the medical and dietary information you choose to disclose. Medical and dietary information is shared with field staff on a need-to-know basis and is not retained beyond the period set out in our privacy policy.

These terms are governed by the law of [jurisdiction], and any dispute falls to the courts of [jurisdiction].