Step1
Send us your plan
Route, dates, vehicle, and who is with you. We will read it properly and tell you where it is optimistic.
Independent traveller support
A number that answers, from anywhere.
Travelling Mongolia on your own terms, with a local operations team behind you if something goes wrong.
Plenty of people come to Mongolia to travel independently, and we think that is a good idea. What is a bad idea is doing it with no local number to call when a vehicle fails four hours from a paved road, a domestic flight is cancelled, or a clinic will not treat you without someone to translate.
This is that number, plus the planning conversation that prevents most of the calls. We are not trying to sell you a guided trip. We are selling the thing that makes doing it yourself sensible.
What you get.
Set out clearly, so you know exactly what is arranged.
Included
- A review of your route before you travel, with an honest assessment of what is realistic
- A 24-hour telephone and WhatsApp number staffed in Mongolia
- Interpretation by phone when you need to be understood — clinics, police, mechanics, officials
- Help rebooking domestic flights or arranging a vehicle when something fails
- Assistance contacting your insurer and, if needed, your embassy
- A written brief on the specific hazards of your route
Not included
- The cost of any transport, accommodation or treatment we arrange for you
- Search and rescue, which is your insurer’s responsibility and why the policy matters
- Guiding, driving or accompanying you — this is support, not a shadow tour
- Anything requiring us to be physically present, unless separately arranged
Pricing.
Quoted for your dates and party size, and confirmed in writing before anything is booked.
Includes the route review and written hazard brief before you travel. Any transport, accommodation or treatment we arrange for you during the trip is charged at cost.
Prices are confirmed in writing before anything is booked. Payment by bank transfer or on invoice; we do not take cash in the vehicle.
How it works.
Set up before you fly, useful only if something goes wrong.
Step2
We brief you
On the route’s actual hazards: river crossings, fuel gaps, altitude, the stretches with no signal and the nearest hospitals to each section.
Step3
You travel
With the number in your phone and, ideally, never a reason to use it.
Step4
If something happens
You call. We speak the language, we know who to ring, and we are in the same time zone as your problem.
Worth knowing.
The details that decide whether this goes smoothly.
We coordinate, we do not fly
We can find you a vehicle, a doctor, a translator and a flight. Actual evacuation is your insurer’s job, which is why we will ask about your policy.
Plan for silence
Mobile signal follows population. If your route has long gaps, we will say so and recommend a satellite communicator.
We will tell you no
If a plan is genuinely dangerous for your experience level or the season, we will say so and help you find a safer way to do it.
A common case
Overlanders and motorcyclists crossing Mongolia are the travellers who use this most, and the ones for whom the route brief earns its cost.
Questions.
Asked often enough to answer here.
Is this insurance?
No, and it is not a substitute for it. You still need a policy with emergency medical treatment, evacuation and repatriation. This is the local knowledge that makes the policy usable.
Will you help if I ignored your advice?
Yes. We will say we told you so afterwards, not during.
Do you support motorcycle and overland trips?
Yes, and they are among the most common users. Vehicle recovery in remote Mongolia is a specialist problem and we know who does it.
Can we add days with a guide or driver?
Yes. Some travellers use this for a three-week independent trip with two guided days in the middle. That is a sensible way to do it.
Travel independently, not alone.
Send us your route and we will review it, brief you and stand behind you for the trip.
Request this serviceOther services.
Most travellers book two or three together, which is simpler for everyone.