Frequently asked questions

Questions before the road begins.

The practical answers that make remote travel feel less uncertain.

Everything below is answered as we would answer it on the phone. Where the honest answer is "it depends" or "no", it says so.

Planning your journey

Timing, lead times, who a journey suits and what shapes the price.

When is the best time to visit Mongolia?

The main travel season runs from late May through September. July is best for Naadam, September is excellent for paleontology and photography, and winter departures are designed around specific seasonal conditions.

How far in advance should we book?

For Naadam, private aviation, winter festivals, snow-leopard tracking and specialist-led departures, planning 9–15 months ahead is advisable.

Do you offer trips for children?

Yes. Family programs are designed with shorter travel days, age-appropriate activities and flexible rest.

Can schools and universities travel with you?

Yes. We can build field-learning programs with lectures, service components, paleontology, ecology, history and cultural immersion.

What is included in the price?

Final inclusions vary by journey and should be listed in the proposal. They commonly include accommodation, specified meals, private transport, guiding, entrance fees, drinking water and planned activities.

What is not included?

International flights, insurance, visas, gratuities, personal expenses, alcohol and optional activities are typically excluded unless stated.

On the road

Distances, vehicles, and what the country will and will not promise you.

How much driving should we expect?

Mongolia is vast and many important places are remote. We provide realistic daily drive estimates and avoid presenting distances as exact because weather and road conditions affect timing.

What vehicles are used?

Vehicle selection depends on route, group size and season. Remote journeys generally require high-clearance 4x4 vehicles, while larger groups may use comfortable vans where road conditions permit.

Do you rent motorcycles or run motorcycle tours?

No, and we would rather explain why than take the booking. Mongolia is a superb riding country, but the pool of properly licensed motorcycle guides here is tiny — single figures nationally — which makes a guided ride both expensive to staff and impossible to run reliably if one person is unavailable. Renting machines to solo riders in a country with no roadside assistance carries a level of liability we are not prepared to pass off as an adventure. We would rather do a smaller number of things properly than add a product we could only run badly.

What we do instead: support riders who arrange a bike elsewhere. Route review and a written hazard brief, a 24-hour number, recovery coordination, luggage transfer, equipment hire and a support vehicle where you want one. Independent traveller support →

Can we hire a self-drive 4x4?

Not through us. Three reasons, in order of how much they cost you. There is no roadside assistance outside the main corridors, so recovering a bogged vehicle from a river crossing is a specialist job and a long day. Rental insurance in Mongolia rarely extends to the terrain people actually want to drive on, which means the risk sits with the driver. And most routes are braided networks of tyre tracks with no signage — drivers who know them read grass, water and where a herder camp is, and that knowledge does not come with the vehicle.

A vehicle with a driver costs less than self-drive rental does in most countries, removes the entire problem, and comes with someone who knows which crossing is passable this week.

Can you arrange private aviation?

Yes, subject to aircraft availability, landing permissions, weather and final routing. Positioning flights and operational costs must be included in quotations.

Are wildlife sightings guaranteed?

No. Snow leopards and other wildlife are genuinely wild. Our role is to maximize responsible observation opportunities without disturbing animals or promising sightings.

Is driving on frozen Lake Khövsgöl guaranteed?

No. Any frozen-lake routing depends on current local assessments, official restrictions and verified ice conditions. Safer shoreline or winter-road alternatives are used when needed.

What does eagle hunting involve?

Guests may accompany local Kazakh eagle hunters during traditional training or hunting outings. The activity is led by the hosts and reflects a living local tradition. Wildlife encounters are not guaranteed.

Camps, comfort and food

The practical realities of sleeping and eating a long way from a town.

What are ger camps like?

Premium camps may provide ensuite bathrooms, while remote camps may use shared facilities. We clearly identify the standard before booking.

Do camps have electricity and somewhere to charge?

Ger camps generally run a generator for part of the evening, and many now have solar. Assume charging is possible but not continuous, and bring a power bank for camera and phone batteries. On tented sections we carry vehicle charging. Hair dryers and similar draws are usually beyond what a camp generator will take.

What are washing and toilet facilities really like?

It varies more than any other part of a Mongolian journey, which is why we set it out per night rather than in general. Better ger camps have private shower blocks with reliable hot water. Remote camps may have a shared block with limited hours. Herder gers have neither, and washing is from a basin. On tented sections we carry a toilet tent and a solar shower. We will tell you which nights are which before you book.

Can we have single rooms or a ger to ourselves?

Yes on most journeys, subject to availability and a single supplement. In herder households and on some remote camps it is not possible, because there is only one structure. Those nights are identified in your proposal.

Can dietary requirements be accommodated?

Usually, with advance notice. Strict allergies and specialist diets require early planning because supply options are limited in remote areas.

Safety, health and staying in touch

Fitness, medical disclosure, insurance and how we reach you when there is no signal.

What level of fitness is required?

It varies. Cultural journeys can be gentle, while taiga horse treks and snow-leopard expeditions can be demanding. We match the route to the traveler after reviewing mobility, health and experience.

What medical information do you require?

We should collect relevant medical conditions, allergies, mobility limitations, current medication and emergency contacts through a confidential pre-departure form.

Is travel insurance required?

Comprehensive insurance including emergency evacuation, medical treatment, cancellation and interruption should be mandatory.

How do you handle emergencies?

Every confirmed departure should have an emergency communication plan, first-aid resources, evacuation contacts, vehicle backup strategy and a route-specific risk assessment.

How do I communicate during the trip?

Mobile coverage is reliable in towns but inconsistent in remote areas. Expedition teams may use satellite or alternative communication where appropriate.

Can I contact you on WhatsApp?

Yes. Use the WhatsApp button on the website or message +976 9908 5814.

Language and terminology

Our glossary explains common Mongolian terms used across the website and itineraries.

Open glossary
A mixed herd driven along a track in the AltaiThe Flaming Cliffs at BayanzagTea inside a gerThe Onon river valleyLow sun on the Flaming Cliffs

Not answered here?

Ask us directly. We would rather answer a difficult question early than a complaint late.

Ask us