Your information belongs to you.
A clear privacy framework matters wherever trust begins.
This policy describes how we intend to handle your information. It has not yet been reviewed by a qualified data protection adviser, and the named form-delivery provider and retention periods must be confirmed before it is relied upon.
We ask for as little as a journey allows, we use it only to answer you and to run your trip, and we delete it when it has done its job.
The policy.
Eight points, in plain language.
What we collect
Only what an enquiry or a journey requires. Through the website that means your name, email address, phone or WhatsApp number, and whatever you choose to tell us about your travel plans. If you go on to book, we will also need details such as passport information where flights, permits or rail tickets demand it, and any medical, dietary or mobility information you choose to disclose so that we can run your journey safely.
How enquiry forms reach us
Enquiries submitted through this website are delivered to our email address by a third-party form-delivery service. Your submission passes through that provider before it reaches us, and is retained by them only as long as delivery requires. If you would rather not use the form, email or WhatsApp us directly — both reach the same people.
What we use it for
Answering your enquiry, preparing a proposal, and operating your journey or service. That is all. We do not sell your information, we do not share it with advertisers, and we will not add you to a mailing list without asking you first.
Who else sees it
Only the people who need it to deliver what you have booked: your guide and driver, the camps and hotels holding your reservation, airlines and the rail operator where tickets are in your name, and our operations team in Ulaanbaatar. Medical and dietary information is shared with field staff on a need-to-know basis and no more widely.
How long we keep it
Enquiries that do not become bookings are deleted once the conversation has clearly ended. Booking records are kept for as long as accounting and insurance obligations require, and then deleted. Medical information is deleted at the end of your journey.
Cookies and tracking
This website sets no advertising or tracking cookies and runs no third-party analytics. The expedition planner stores your draft brief in your own browser so you do not lose it if you close the tab; that stays on your device and is never read by us. Clearing your browser data removes it.
Your rights
You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it. Write to us and we will do it, and confirm when it is done. If you are in the UK or the EU, you also have the right to complain to your national data protection authority.
Contact and changes
Questions about any of this go to the same address as everything else, and reach a person directly. If this policy changes we will update this page and change the date below.
Last updated: August 2026. See also our booking terms.
Ask us anything about this.
If you want to know what we hold, or want it removed, just write and ask.
Contact us